Account Suspension & Restrictions

What suspension means

A suspended account is temporarily restricted from using MailInsightX. This is separate from account deletion - your data isn't removed, and suspension is reversible.

What happens when your account is suspended

• You'll be signed out and redirected to an account-suspended notice.
• All of your API keys are automatically deactivated so no further API requests succeed while the account is under review.
• Authenticated requests behave the same way they would for a logged-out visitor from the outside - this is intentional, so that account state isn't revealed to anyone who isn't already signed in as you.

After a suspension is lifted

Your access is restored, but your API keys are not automatically reactivated - this is deliberate, as a conscious re-review step rather than an oversight. Reactivate any keys you still need from the API Keys section of your dashboard.

How to resolve a suspension

Contact support at [email protected] or through the Contact Us page for details on your specific account.