Refund Policy

At MailInsightX, we want you to be satisfied with our email verification services. Since our platform provides a digital service where credits are consumed in real-time, our refund policy is designed to be fair and transparent.

Subscription Plans

Subscription purchases are billed on a non-refundable basis. You can cancel your subscription at any time to prevent future billing. Cancellation takes effect immediately: your account returns to the Free plan and its credit limits straight away, so if you still have plan credits you want to use, cancel towards the end of your billing period. One-time InsightX+ credit packs you have purchased separately are not affected by cancellation and do not expire.

Pay-As-You-Go Credits

All one-time purchases of "Pay-As-You-Go" credits are final and non-refundable. Once credits are added to your account balance, they cannot be converted back into fiat currency. We recommend testing the platform with our Free plan before purchasing large bulk credit packs.

System Outages

In the rare event of a severe system outage that prevents you from using the service, we will compensate affected users with additional credits. We do not issue cash refunds for downtime.

How to Request a Refund

If you believe you are eligible for a refund under the terms above (for example, a system outage), please contact our support team at [email protected] with your account email and the reason for your request. Refunds are processed through our Merchant of Record, Dodo Payments, and typically take 3-5 business days to appear on your statement.